The Electricity Regulatory Authority (ERA) has made several amendments to the Electricity Service Provision Manual through seven approved mechanisms, in order to improve services and deal professionally with complaints of retroactive electricity bill corrections, raise the level of consumer satisfaction, and redress various grievances.<\/p>\n
The amendments include that the service provider reviews the bill, after verifying its authenticity and comparing it with previous bills, to provide the consumer with the result of the review and demand payment, and if he is not convinced and wishes to conduct an inspection of the meter, he pays for the inspection, and if it is proven that the electricity meter is faulty, the inspection fee is returned to the consumer, and the meter is replaced at the expense of the service provider if it cannot be calibrated, and if it is proven that the meter is intact, the consumer is obligated to pay the value of the bill and not return the inspection fee, and the service provider must notify the consumer that he has the right to complain to the Authority.<\/p>\n
One of the most prominent amendments is the amendment of paragraph (33.2) to read as follows: The service provider shall inspect and calibrate meters free of charge, according to specific time programs for all types of installed meters.<\/p>\n
Article (40) shall be amended to read as follows: If the result of the audit of the consumption bills, or the result of the meter inspection shows that there is an error in calculating the real consumption, the case shall be dealt with according to the following: Meter inaccuracy: If, after inspection, it is found that the recording is inaccurate (the accuracy ratio exceeds the permissible limit indicated in the annex), the service provider must commit to fix the situation and calibrate the meter or replace it with a similar meter immediately according to certain formulas.<\/p>\n
If the service provider discovers that the multiplication factor used to calculate consumption is incorrect, the service provider must immediately check the meter to ensure that the multiplication factor is correct, and recalculate the consumer's bills based on the correct multiplication factor.<\/p>\n
If it is proven that there is a technical malfunction in the meter in whole or in part, or that there is an error in the connections related to it, whether the error is from the date of installation or after, for a reason not attributable to the consumer, the service provider shall immediately repair the malfunction or replace the meter with a similar meter at his expense, and the bill shall be corrected retroactively with the application of the segments system when calculating consumption if the tariff has segments, if the tariff has segments.<\/p>\n
If there are multiple consumers during the error period, the differences will be returned in cash to the consumer, and if there are multiple consumers during the error period, each of them will receive their share of these differences. The correction is made for a period not exceeding six months for the residential consumption category, and for a period not exceeding one calendar year for all other consumption categories, and the actual consumer is required to pay the differences in installments not exceeding 10 % per month.<\/p>\n
One of the controls for obtaining the rectification and settlement fee is that the service provider is entitled to the rectification and settlement fee in the following cases: If the service provider fails to comply with the inspection and calibration procedures or fails to provide proof of inspection and calibration of the meter, and if the service provider fails to repair or replace the meter within a period not exceeding 30 days.<\/p>\n
Article 41 was amended to read as follows: If an error is discovered in the meter reading or the consumer accumulates sums of money for any reason, such as failure to issue invoices or the service provider's laxity in collecting its dues, these cases shall be dealt with in accordance with the provisions of the manual.<\/p>\n
Paragraph (42.3) should be amended to read as follows: \u201cIf the service provider fails to complete all the procedures for seizing and proving the violation, as stipulated in the provisions of the Service Providers\u201d Facilities Protection Regulation, this is considered a failure on the part of the service provider and does not merit correction.\".<\/p>\n
Paragraph (43.1) is amended to read as follows: \u201cIf the complaint is submitted before disconnecting the electric service, the service provider shall not disconnect the electric service even if the date specified in the warning has arrived, and the service provider shall review the bill and ensure that it is correct and appropriate to the previous consumption.\u201d.<\/p>\n
Riyadh Chamber hosts introductory meeting \u201cEjar\u201d program explains the benefits and advantages of the unified lease contract for the commercial real estate sector<\/a><\/p>\n Real Estate Units Sorting Program completes the sorting of more than 24,000 real estate units in the first half of 2019<\/a><\/p>\n The 33-article system The Shura Council approves the draft law on the ownership and sorting of real estate units<\/a><\/p>\n Residential program announces more than 13 thousand beneficiaries of housing and financing options<\/a><\/p>\n Ministry of Finance launches 4 e-services through Etimad digital platform to facilitate financial procedures and transactions<\/a><\/p>\n White Land Program receives more than 1,200 payment orders for a total area of more than 411 million square meters<\/a><\/p>\n Identifies 4 steps to identify and publicize services. The Government Services Observatory develops a roadmap for e-transactions<\/a><\/p>\n For the fourth consecutive month ITC tops the speed index for May 2019<\/a><\/p>\n Saudi Arabian Monetary Authority (SAMA) launches the national electronic platform for business invoices \u201cReceipt Platform\u201d<\/a><\/p>\n Developer Services Center intensifies preparations to implement the electronic link for issuing building permits, meets with a number of secretariats<\/a><\/p>\n \u201cResidential\u201d program invites beneficiaries whose income exceeds 14 thousand riyals to visit the \u201cSubsidy Calculator\u201d online<\/a><\/p>\n Emphasized the strength of the Saudi financial system The Kingdom reserves its permanent seat on the Financial Action Task Force (FATF)\u201c<\/a><\/p>\n amounting to 230.786 billion dollars. Foreign direct investment growth thanks to Saudi Arabia's economic diversification<\/a><\/p>\n Abdul Latif Jameel Land Company begins construction of 158 apartments in Dari-Q<\/a><\/p>\n During the auction of Etiqan Real Estate... Growth Assets Investment Company buys Riyadh Gallery Center for SAR 976.5 million<\/a><\/p>\n Tadawul approves the listing of Al Nayfat Finance's shares for public subscription<\/a><\/p>\n Penalties include financial penalties, and the committee approves 50 violations. Violators will be removed from the registry<\/a><\/p>\n The Real Estate Fund adopts amendments to the support mechanism for mortgage beneficiaries to increase the monthly support rate<\/a><\/p>\n Tadawul approves the listing of Al Nayfat Finance's shares for public subscription<\/a><\/p>\n Penalties include financial penalties, and the committee approves 50 violations. Violators will be removed from the registry<\/a><\/p>\n The Real Estate Fund adopts amendments to the support mechanism for mortgage beneficiaries to increase the monthly support rate<\/a><\/p>\n Reading time: <\/span> 4<\/span> Minutes<\/span><\/span>\u0623\u062c\u0631\u062a \u0647\u064a\u0626\u0629 \u062a\u0646\u0638\u064a\u0645 \u0627\u0644\u0643\u0647\u0631\u0628\u0627\u0621 \u0639\u062f\u0629 \u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0639\u0644\u0649 \u062f\u0644\u064a\u0644 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0643\u0647\u0631\u0628\u0627\u0626\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0633\u0628\u0639 \u0622\u0644\u064a\u0627\u062a \u0645\u0639\u062a\u0645\u062f\u0629\u060c \u0648\u0630\u0644\u0643 \u0644\u0644\u0627\u0631\u062a\u0642\u0627\u0621 \u0628\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0628\u0643\u0644 \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u0645\u0639 \u0634\u0643\u0627\u0648\u0649 \u062a\u0635\u062d\u064a\u062d \u0641\u0648\u0627\u062a\u064a\u0631 \u0627\u0644\u0643\u0647\u0631\u064a\u0627\u0621 \u0628\u0623\u062b\u0631 \u0631\u062c\u0639\u064a \u0648\u0644\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0631\u0636\u0627 \u0644\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0648\u0625\u0646\u0635\u0627\u0641 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u0638\u0644\u0645 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629. \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631 \u0648\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0627\u0644\u0639\u062f\u0627\u062f \u0648\u062a\u062a\u0636\u0645\u0646 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0642\u064a\u0627\u0645 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0641\u0627\u062a\u0648\u0631\u0629\u060c \u0628\u0639\u062f \u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0635\u062d\u062a\u0647\u0627 \u0648\u0645\u0642\u0627\u0631\u0646\u062a\u0647\u0627 \u0645\u0639 \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631 … Read more<\/a><\/p>","protected":false},"author":10,"featured_media":25983,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"0","_seopress_titles_title":"\u0641\u0648\u0627\u062a\u064a\u0631 \u0627\u0644\u0643\u0647\u0631\u0628\u0627\u0621 .. \u062a\u0639\u062f\u064a\u0644\u0627\u062a \u062a\u062a\u064a\u062d \u062a\u0635\u062d\u064a\u062d \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631 \u0628\u0623\u062b\u0631 \u0631\u062c\u0639\u064a \u0648\u0625\u0635\u0644\u0627\u062d \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0648\u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u0639\u062f\u0627\u062f\u0627\u062a","_seopress_titles_desc":"\u0641\u0648\u0627\u062a\u064a\u0631 \u0627\u0644\u0643\u0647\u0631\u0628\u0627\u0621 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links, articles, and news.<\/h3>\n
Electricity bills<\/h3>\n
Electricity bills<\/h3>","protected":false},"excerpt":{"rendered":"