As part of White Land and Vacant Properties Fee Program«s efforts to promote digital transformation and improve the quality of services, the »Virtual Branch" has emerged as a smart solution that reduces time and effort, and provides beneficiaries with an integrated digital experience that enables the implementation of procedures, communication and follow-up remotely, according to the highest security and quality standards.

Virtual Branch offers an integrated digital service that enables beneficiaries to implement all services and communicate directly without the need to visit a physical location. <The Virtual Branch for White Land Fees provides an integrated digital service that enables beneficiaries to carry out all services and direct communication without the need for personal presence, within a safe and reliable digital environment. This approach reflects the program's keenness to develop work mechanisms and facilitate the beneficiary's journey, in line with the objectives of the government's digital transformation. <The virtual branch is characterized by providing direct access to services in accordance with the requirements of the digital government, ensuring easy access and quick start of transactions. It also provides attachment exchange by sending and receiving files and documents seamlessly during the conversation, shortening procedures and enhancing communication efficiency. The branch also allows direct communication with the customer through written, audio or video chat, in a secure digital environment, as well as displaying the number of waiting customers to increase transparency for the employee and the beneficiary. The features also include video matching of documents when needed, to ensure the accuracy of procedures and the speed of verification.

The program emphasizes the security of the program. <The program emphasizes the security and safety of transactions, as all services are provided in an official environment under the management of the Ministry of Municipalities and Housing, which enhances trust and reliability. The virtual branch provides a realistic simulation of branch service from anywhere and at any time, giving the beneficiary an experience close to an in-person visit without the hassle of traveling. The service path concludes with the evaluation feature, which enables the beneficiary to evaluate his experience after the end of the service, which contributes to supporting continuous improvement and raising the quality of the services provided.

The White Land Fees Virtual Branch represents an advanced step towards developing the services of the White Land Fees program and vacant properties, enhancing performance efficiency, and achieving an integrated digital experience that meets the aspirations of beneficiaries.