The high value of recently issued water bills has sparked a wide debate among citizens, as a large number of those affected complained to the water company as a result of the high value required of them more than 10 times the previous bills, while others complained that the bill did not arrive, which led to disconnect the service from their homes under the pretext of non-payment.
High Bills and Unjustified Fines.
High bills and unjustified fines
The complaints of those affected by this crisis were summarized in a sudden increase in the value of the bill, which reached for one citizen in Riyadh to 1,154 riyals in just one month, another to 800 riyals for a normal house, and another citizen was surprised to be fined by the company for water leakage, although the service was disconnected from him a month ago, for not paying the bill!
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Another citizen wondered, "How can the service be disconnected from me and I did not receive any bill, and when I inquired, I found that it exceeded 800 riyals, and I objected two months ago and I am still waiting for the result of my objection, but unfortunately my review of the company's branch coincided with the failure of their system."
So we find the citizen buying water on his own account because of the bill, and may bear other burdens, and another citizen was asked by the competent employee to pay, and if his objection is accepted, the excess amount will be transferred to future bills!!!
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Water Minister: No burden on the bill
For his part, Minister of Water and Electricity Abdullah Al-Hussein denied that the cost of the home water bill does not reach half the value of the mobile phone bill of one family member, and denied that the ministry has charged the citizen the costs of extensions and other construction services, indicating that the current water tariff did not reach 30% of the actual cost of water and sanitation, not the infrastructure, and that the costs are far from the tariff, He stressed that the ministry did not charge the citizen for water wastage, and what is charged to the citizen is what is recorded in the meter, while wastage in the network is not charged to the citizen at all. Opportunity for inquiries and review
According to the system followed in issuing water bills, we find that the National Water Company is responsible for issuing bills for the cities of Riyadh, Makkah, Jeddah and Taif, while the bills for the rest of the cities are directly affiliated with the Ministry of Water and Electricity, To facilitate customers, the media spokesman for the National Water Company in the Western Region, Khalid Maqbool, explained that there are service centers in addition to the electronic branch on the company's website from calculating the estimated bill according to the new tariff, viewing the previous bill and making a comparison, in addition to many other services such as requesting a liquidation of the bill, as well as payment for a customer in error, viewing the consumption rate, reviewing violations, replacing the paper bill with an electronic bill, and allows him to file any complaint about the services provided, in addition to obtaining many of the company's services that it provides to its customers.
