The General Authority for State Real Estate, represented by the committees to consider 374,000 applications for real estate ownership in 100 days through Ihkam platform, while the number of completed applications exceeded 95,000 applications, during the period from December 20, 2020 to March 30, 2021.
The General Authority for State Real Estate, represented by the committees to consider applications for real estate ownership, has received more than 374,000 applications in 100 days.
The Authority explained that the number of committees formed to consider applications for real estate ownership amounted to 17 committees distributed throughout the Kingdom, one in each region, except for the Riyadh region, where four committees were formed.
The Authority indicated that the number of completed applications within 100 days since the launch of the platform amounted to 95,191 applications, of which 38% were in the Makkah region, followed by Jazan region with 15.7%, then Asir region with 14%, while the Northern Borders region recorded the lowest number of completed applications with 71 applications. The State Real Estate Authority revealed that the unified communication center for review committees received 70,000 calls from beneficiaries, where the calls were answered and processed with a service level of 99 percent, while the satisfaction index of beneficiaries through the evaluation of calls recorded 98.7 percent.
The email of the Ehkam Beneficiary Services Center received 13,957 messages, where all beneficiary inquiries sent electronically were answered. The General Secretariat of the Committees for Reviewing Real Estate Ownership Applications launched the «Ihkam» digital platform to automate the work of the committees and the General Secretariat and to serve the beneficiaries and facilitate them, regarding the submission of applications and follow-up until they are referred to the court or submitted to the Supreme Court. The platform received 13 million visitors within 100 days of its launch, and all requests were dealt with according to a clear and specific methodology to address the flow of requests to the electronic "Ehkam" system through a controlled methodology for technical, legal and organizational paths.
