The Malak program outlines the mechanism for approving decisions made by the property manager, whereby such decisions are approved in accordance with the mechanism adopted by the General Real Estate Authority. This process consists of three steps: (receiving the decision from the call center and submitting it to the program – approval of the decision by the General Real Estate Authority – forwarding the approved decision from the director to the Enforcement Court).

“Malak” services and facilities to homeowners“ associations in all cities and regions of the Kingdom by entering key data to create profiles on the platform. Additionally, the program approves maintenance and operations companies after a profile is created, allowing them to display their data and services to homeowners” associations. The platform also provides job opportunities for property managers and maintenance and operations companies in the fields of security, safety, maintenance, and building management by enabling them to offer their services to registered associations.

The online platform showcases a number of services through the "Community" and "Property Managers" pages, which include (building management, security systems, electrical and mechanical maintenance, general organization services, and reception services) and other services aimed at creating an organized and safe environment for managing the common areas shared by owners within a single property. Service providers can be easily accessed through the "Community" page by visiting (Owners).