Councils have recently addressed the issue of «water bills» that have been nominated at astronomical prices compared to previous bills, surprising officials and specialists in this vital and important sector that no one can do without in any way.

Back to the root of the issue, we find that the increase in the value of the bills should be small and imperceptible due to the fact that this sector is considered more service than profit, What happened in the bills was most likely a mistake and a glitch somewhere in the computer system that confused citizens and got them into accurate calculations and made every head of household beat his "fifths in his sixths" to find this new item a foothold in the family budget, especially when we are talking about the low-income classes that have never had a water bill on their agenda.

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These bills have become a mystery for many citizens. We have to realize the imbalance if we follow the social networking sites that have become a real observatory of the reality of the citizen and his daily life in all its details; one of the tweeters, when he was impatient, posted on his diary the value of his private bills, the first 98,000 riyals, the second 20,500 riyals, the third 15,500 riyals, and the fourth 1300 riyals, What makes us certain that these figures are the result of an error in one of the pillars of the system - (meter reading, calculations in applying the tariff, management, or a technical issue in the extensions and connections) - is that the bill 50% decreased in value when some auditors visited the offices and branches of the National Water Company, The Minister of Electricity Abdullah Al-Hussein emphasized that the cost of the household water bill does not reach half the value of the mobile phone bill of one member of the family, denying that the ministry has charged the citizen the costs of extensions and other construction services.

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The competent authorities do not need a recommendation from us to look for the place of error and address it, and before that stop issuing bills until the matter is clarified. !!! Then we demand absolute transparency with the media and the citizen, who is considered the first partner in this system because the service was created for him to clarify the location of the disease.

This is an opportunity to evaluate performance, improve it and quality, so that efficiency in providing the service is complete, and the matter can be branched to include how to rationalize water better and know the extent of the citizen's response to using smart water conservation tools and devices, which is considered a national wealth that must be preserved.

This is an opportunity to evaluate performance, improve it and quality, so that efficiency in providing the service is complete.

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