Humanization projects
<The Ministry of Municipalities and Housing, under the Quality of Life Program initiative related to humanization projects and green cities, was able to increase the per capita rate of squares and public spaces in some secretariats by 6.16 m2 per capita, exceeding the planned target of 4.65 m2 per capita, in addition to increasing the coverage of cities with green spaces with a total number of 8,328 gardens and parks, with an area of 161 million m2.The total number of playgrounds reached 5,515 playgrounds, more than 24 million trees were planted, and about 222.9 million m2 of green spaces were created. In addition, the number of urban centers increased to 257 urban centers, and the number of parking lots increased to 4,449 parking lots, and the number of celebration squares increased to 649 celebration squares.The project was also launched to increase the number of celebration squares to 649 celebration squares. The “Bahja” project was also launched in several emirates to transform unutilized spaces into active urban areas to develop parks and urban interventions in cities and residential areas, to improve the quality of life and well-being of the population.
The Facilities Development Initiative also saw an increase in the number of parking lots to 4,449, as well as an increase in the number of festive squares to 649. <The Facilities Development and Urban Planning Initiative for housing projects also saw the Ministry of Municipalities and Housing, in cooperation with the program, launch the "Green Suburbs" initiative, which aims to plant 1.2 million trees in more than 50 housing projects in various cities across the Kingdom. <In the same context, a number of initiatives were implemented in the urban design sector, including the construction and development of the urban road network, which contributed to raising the satisfaction rate of beneficiaries with the quality of roads, as the total length of paved roads reached about 2,499 kilometers. In addition, 7 new bridges were built, bringing the total number of bridges in the Kingdom until the end of last year to 505, and one tunnel, bringing the total number of tunnels in the Kingdom to 155, while 6 pedestrian bridges were completed, bringing the total number to 303 bridges.
New digital services
<The digital transformation initiative in the municipal sector has introduced many new digital services to increase the efficiency of municipal work and improve the customer experience, including the launch of the interactive service (Baladi Advisor) concerned with reviewing the requirements and requirements for issuing commercial licenses, in addition to the launch and publication of (ASAS Unified System) on government resource planning, while the number of new and renewed commercial activity licenses during 2023 amounted to about 696. 457 licenses, and accounted for the number of new and renewed licenses during 2023.457 licenses, of which the percentage of new licenses accounted for 35.7%, with a growth rate of 50% for renewed licenses. Moreover, the Ministry of Municipalities and Housing obtained a score of 88.64% in measuring government digital transformation.In addition to the launch and deployment of the (Unified Basis System for Government Resource Planning). <In recognition of these efforts, the Ministry's Sakany and Baladi platforms were awarded the Middle East Technology Excellence Award in the categories of “Online Services - Real Estate Technology” for the government categories. It also won an award of excellence from the World Summit on the Information Society (WSIS) for the project "Baladi Platform - Digital City Platform".
Under the Customer Experience Improvement Initiative, which aims to improve the customer experience in both the municipal and residential sectors, the Ministry also won six awards, including a gold and five awards in the first edition of the Saudi Customer Experience Award, and in an unprecedented achievement, the user satisfaction rate for digital platforms reached 86% as the complaints rate decreased to 0.9% out of a total volume of 8.5 million requests.
As part of the umbrella of the Customer Experience Improvement Initiative, which aims to improve the customer experience in both the municipal and residential sectors, the Ministry also won six awards, including a gold award and five awards in the first edition of the Saudi Customer Experience Award. Under the umbrella of the Construction and Development of Municipal Buildings and Facilities Initiative, the past year witnessed many achievements, most notably; the launch of monitoring and rescue centers on Aqeer Beach, the inauguration of the movement management and the central garage with an area of 6000 m2, in addition to the completion of the construction of the laboratory building in Tabuk with an area of 1200 m2, and building a platform to measure the performance of maintenance contractors and link it to Baladi platform.
Developing the municipal real estate investment system
With regard to the initiative to develop the municipal real estate investment system, which aims to encourage the private sector, facilitate procedures for investors, enhance the return on municipal assets and optimize the use of resources, it achieved many achievements during 2023, the most prominent of which was the holding of the (Opportunities) Municipal Investment Forum with the participation of 67 entities, which witnessed the announcement of major investment opportunities and the signing of agreements worth more than 12 billion riyals, the launch of more than 30 strategic investment services through the Opportunities portal, in addition to signing more than 5700 contracts by various entities, and enabling 12 entities to present and manage their real estate investment opportunities, and the number of the device <Based on the strategic objective of the program to improve the living conditions of expatriates, the initiative to regulate the housing sector for expatriate workers across the Kingdom has witnessed many achievements implemented by the Ministry of Human Resources and Social Development, including: the completion of work governance mechanisms between the government agencies involved in regulating the sector, and the completion of the privatization of the service of licensing the housing of workers through engineering offices. In addition to activating the beneficiary satisfaction system in all government agencies. In addition, the Voice of the Beneficiary service was launched to enable beneficiaries to share their opinions and feedback on the quality of services provided in real time. In addition, the Beneficiary Care Center has been equipped with a video and audio recording feature to raise the quality of services and enhance transparency to address challenges in the center.
The Quality of Life Program is looking to improve the urban scene in the city and contribute to the development of infrastructure utilizing modern smart city technologies, and securing the victory of the urbanization of the smart city with the help of the latest technologies. Area as a foundation pillar that promotes the urban identity of the city and enhances the cultural identity of the city Services needed for the residential neighborhood and its distribution.
