The statistics announced by the Ministry of Municipalities and Housing for the year 2024 prove its transformation into a living and inspiring model for the use of digitization and modern technological means. This trend comes in line with the strategy of Vision 2030, where the ministry was able to transform the goals and plans into a concrete reality, charting a structural transformation in the concept of digital government service.
Digital services of the Ministry of Municipalities and Housing
Between e-services and digital platforms, the Ministry of Municipalities and Housing was able to emerge from the cloak of bureaucracy and access to the world of digitization, so that the citizen and resident inside the Kingdom is the first beneficiary of this digital transformation, according to statistics, 15.89 million users registered in the ministry's digital platforms in just one year, which indicates that benefiting from the ministry's digital services is no longer a luxury but has become the easiest option for citizens inside the Kingdom. Ministry of Municipalities and Housing's digital services are no longer a luxury but an easy option for citizens inside the Kingdom.
At the level of the various platforms launched by the Ministry, it offers about 30 different services covering various fields, which contributes to providing a more organized life model and raising the level of quality of life. The concept of digitization was not limited to services but also included the work environment, as the project management system was developed, as standards were standardized, transparency was enhanced, and follow-up efficiency increased by up to 95%, Digitalization of the Ministry's services has been expanded.
The Ministry of Municipalities and Housing Ministry of Municipalities and Housing has developed tools such as a smart chat program to reduce response time, creating an interactive environment that redefines the relationship between the citizen and the government entity. In an exceptional achievement, the Ministry of Municipalities and Housing has developed a project management system.
In an exceptional achievement for the performance of the Ministry of Municipalities and Housing, statistics revealed that the satisfaction rate for more than 200 services provided by the Ministry reached 94%, up from 83% last year, indicating that the digital transformation in the Ministry's performance witnessed a qualitative leap during 2024. Digital transformation in the Ministry's performance witnessed a qualitative leap during 2024.
Ministry of Municipalities and Housing Digital Services
