Saudi Water Authority SWC has clarified the rights of beneficiaries before, during and after the suspension of water service for non-payment, as part of its regulatory role for the water sector Water and its keenness to promote transparency, in accordance with applicable regulatory frameworks, to ensure beneficiaries' rights and improve service delivery.

The Saudi Water Authority (SWA) has clarified the rights of beneficiaries to be complied with before, during and after the suspension of water service due to non-payment. The Authority stated that the beneficiary has the right to prior notification prior to suspension, and to clearly document the reason for the action when it is carried out, in addition to restoring the service within a maximum period of 24 hours from the time the payment is completed.

If any of these rights are not fulfilled, the beneficiary has the right to file a complaint with the service provider to be dealt with, and in case of failure to respond, he has the right to escalate the complaint to the Authority for a decision, stressing that it follows up on the commitment of service providers within its regulatory role for the water sector.

The Authority stressed that it follows up on the commitment of service providers within its regulatory role for the water sector. In a related context, the Authority indicated that flexible financial solutions are available, in integration with the National Water Company, which contribute to enabling beneficiaries to address their obligations and minimize the risk of service suspension, according to a specific mechanism published on the Authority's platforms.