In light of global competition and the huge shift in the era of technology and artificial intelligence, many companies are seeking to automate internal business procedures using the tools and advantages of that technology, which serves and accomplishes work procedures in a smooth manner according to stages, powers and sequence of steps for each of the company’s internal operations, whether for customers or internal operations.
In the ideal situation, when all systems are working professionally, everything seems perfect and efficient. However, as soon as a technical problem occurs, or a malfunction occurs in the digital readings or interpretation of results, or when the technical connection between the company's internal systems and the service provider is disrupted, the workflow usually stops with the excuse of "System Down," which means the system has malfunctioned and gone out of service for any reason. In this case, when the reliance is entirely on automating processes, then certainly all types of operations will stop and the service will not be provided.
Hence the importance of having an alternative plan for working Off Line, i.e., working with the traditional paper system, so that this option is available and fully prepared according to a clear and written sequence and mechanism that does not allow randomness or improvisation. In short, the alternative system must be tested and its readiness for work must be confirmed so that it is effective and can be used. In my opinion, this is the most important criterion for the efficiency and effectiveness of management in facing technical and operational crises.
@MounesShujaa
