Jemba Kaizen

There is no mistake in the title of the article, ”Jemba Kaizen” is exactly what I mean. It is a term used by the Japanese, which means time and space management, ”Jemba” means the actual location of the event, and it represents the place where the customer receives the service, such as customer service halls, restaurant lobbies or sales halls, and ”Kaizen” means continuous development, making adjustments in all stages of work, and facing issues as well.

Jemba Kaizen is a system that has many goals, including integrating the manager into the work environment. <The “Jamba Kaizen” system has many goals, including integrating the manager into the work environment, especially since there is a large part of managers who are content to follow their work and fulfill their role as leaders, from behind the walls of their glass offices, and look at papers and reports only. They imagine that they follow what is going on in the corridors and corridors of the organization. Some of them do not see the products of their factory except on the shelves of shops.

These managers are completely disconnected from reality, and do not know anything about their employees and workers or the issues they face, especially since some issues and obstacles that occur in the work environment cannot be formulated in correspondence or correspondence, but must be felt by the official, and this can only be achieved by real living, communication with employees, and going down to the ground, rather than just looking at them from behind isolated walls.

The general manager of Toyota, if he felt that one of his managers was not following his factory and did not know much about his employees, he would lead him to the production lines among the workers, draw a large circle on the ground with chalk, and order him not to leave the circle until after he listened to his workers about every little and big thing in the factory, as well as their concerns and issues at work.

The “Jemba Kaizen” method adopted an integrated approach to work, and an example organized five steps for how managers deal with issues that arise in the work environment to achieve good results, namely, the manager goes to the scene when an issue occurs, not just following it from the office, paying attention to the site of the event, including people, machines and products, taking preventive and immediate measures to prevent the crisis from spreading, then followed by searching for the root cause of the issue, and finally, setting precautionary rules to prevent its recurrence.

Followed by the search for the root cause of the issue, and finally, setting precautionary rules to prevent recurrence.

Dr. Hussam Youssef

Dr. Hussam Youssef

www.dr-hossam.com