The Ejar e-services guide, issued by the General Authority for Real Estate in January 2025, outlines a range of services aimed at regulating the real estate rental sector in Saudi Arabia and protecting the rights of all parties involved in the rental process, from landlords and tenants to real estate brokers. These services include registering brokerage firms and individual brokers, inquiring about real estate advertising licenses, drafting and renewing contracts, and terminating contracts by mutual agreement or unilaterally, in accordance with established regulations.
The following are details of the services included in the guide, the categories of beneficiaries, their requirements, procedures for using them, completion times and fees, according to what was stated in the file.
First: Registering a real estate establishment or individual real estate broker for the first time
This service allows managers of real estate brokerage firms registered with the Ejar network to add users with varying permissions, create lease agreements, and process them through the approval process between landlords and tenants or their representatives. The service is designed for real estate brokers, whether they are firms or individuals.
To benefit from it, the national identity card must be presented, along with a valid commercial registration for establishments, provided that the real estate brokerage activity is included with the code 682010. Approval and acknowledgment of the agreement for the real estate broker to join the electronic rental services network is also required, as well as completion of the training course for real estate brokerage establishments to join the “Ejar” network.
The registration process begins by logging into the network via "Nafath," then creating a new beneficiary role and entering the data of the real estate brokerage firm manager, whether they are the owner of the firm's commercial registration or their agent. Afterward, the manager's data is confirmed by entering the verification code sent to the mobile number registered in "Absher," followed by entering the firm's commercial registration and confirming its details.
If the facility manager is not the owner, the necessary legal representation documents must be submitted. The manager's data and the facility's registered information are retrieved through electronic linkage services with the National Information Center and the Ministry of Commerce. After verifying the data, the facility's application to join the "Ejar" network is submitted, and an application number is generated, which can be copied for future records and to track its status.
The service is completed immediately after fulfilling the requirements and verifying the data, and there are no fees charged for it. It can be accessed through the Ejar network's website.
Second: Inquiry about the real estate advertising license
This service aims to regulate the residential rental sector and serves all parties involved in the rental process—tenants, landlords, and real estate brokers—contributing to achieving their objectives and protecting their rights. Beneficiaries include tenants (citizens and residents), landlords (investors and property owners, individuals and establishments, or their agents), real estate brokers, real estate offices, and real estate brokerage companies with a valid commercial registration that includes real estate brokerage activities, as well as those holding a real estate brokerage license.
The service requirements vary depending on the beneficiary party; the tenant must provide a valid ID and a mobile number registered in “Absher”, while the landlord needs a valid ID, property ownership documents and a mobile number registered in “Absher”.
As for real estate brokers, they must possess a valid Saudi national identity card, and their real estate brokerage firm must have a valid commercial registration that includes real estate brokerage activities, in addition to offering property management services for a commission. The firm's address must also be registered with the National Address service provided by Saudi Post, and the broker must have completed the required training course for real estate brokers before commencing the drafting of lease agreements.
Note regarding service procedures: The guide, in the pages following this section, outlines steps for creating and submitting a lease agreement for notarization, not detailed steps for inquiring about a real estate advertising license. Therefore, the document does not specify how to search for the license or what data should be entered for the inquiry, and the steps for creating the lease agreement provided should not be considered steps for inquiring about the advertisement.
The procedures for establishing a lease agreement are outlined in the guide.
The process begins by selecting the contracts menu from the main interface, then specifying the contract duration and completing five main sections: contract details, party details, financial details, terms and conditions, and properties and units. The system allows the user to view and review all contract details before sending it to the parties for notarization.
After the data entry is completed, the contract is reviewed before being sent for notarization or uploaded, then the real estate brokerage agreement is reviewed, and the financial consideration for the contract is paid with an acknowledgment of disclaimer of liability, whether from the lessor or the real estate broker, before the contract is sent electronically to all parties for notarization.
According to the guide, this process is completed immediately upon the parties’ approval, and its fee is 125 Saudi Riyals per year.
Third: Re-establishing contracts
The Ejar network offers a contract renewal service to facilitate the renewal of expired or near-expired contracts between landlords and tenants, allowing either party to submit a renewal request. The service targets real estate brokers, landlords, and tenants, and requires payment of the associated fees through the Ejar network wallet.
The renewal process begins by logging into the beneficiary's account on the network, then selecting the contract to be renewed from the list of ready-to-renew contracts, and reviewing its details before sending it to the other party for acceptance and documentation. Afterward, the other party logs into their account on the "Ejar" network, approves the contract renewal request, and then enters the verification code sent to the mobile number registered on the "Absher" platform.
The service is completed immediately after the other party approves the request, and its fee is 125 Saudi Riyals per year.
Fourth: Automatic renewal of contracts
The “Ejar” network provides an automatic renewal feature when registering a residential or commercial contract, according to the agreement of both parties, so that the contract is renewed before its expiry date.
This feature benefits all parties involved in the rental relationship: the real estate agent, the landlord, and the tenant. Its activation requires the landlord to pay the contract fees before the sixty-day period preceding its expiration.
If there is sufficient balance in the wallet, the payment will be automatically deducted at the start of the 60-day period preceding the contract's expiration. If there is insufficient balance, the landlord must top up the wallet by logging into their account on the Ejar network, navigating to Account Management, selecting Wallet, clicking on "Top up your wallet," choosing the appropriate plan, and then selecting one of the available payment options, either "SADAD" or "Mada," to complete the top-up process.
Renewal occurs automatically when the sixty-day period preceding the contract expires begins, and the service fee is equal to the contract fee.
Fifth: Terminating residential and commercial contracts by mutual agreement between the two parties
“ Ejar ” provides a service for terminating the documented contract by mutual consent between the landlord and the tenant, as either of them can submit a termination request through the network, so that the other party can access his account and review the request, then approve or reject it.
This service is limited to landlords and tenants. The process begins by accessing the contracts list from the user's account on the "Ejar" network, then clicking the search icon and entering the contract number. After the desired contract appears, the user selects the "End Contract" option from the icon next to it.
The reason for terminating the contract must then be specified from the drop-down list, the contract end date selected, and then the financial settlement step moved on, which allows for the settlement of all payments or the determination of the tenant’s final payment to be calculated financially, before the request is sent to the other party.
Upon receiving the request, the other party can either approve the termination by selecting "Confirm" or reject it, specifying the reason for rejection. The contract status can be monitored from the contracts list; the status will appear as "Terminated" after approval is sent, while it remains "Active" if the termination request is rejected.
The service is completed as soon as the other party approves the cancellation request, and it is available free of charge.
Sixth: Unilateral termination of residential and commercial contracts
This service allows the landlord to terminate a notarized lease agreement when a court order is issued by the enforcement court to evict the tenant. The service applies to residential and commercial leases, excluding sublease agreements.
The service is intended for the landlord or their representative. Submitting an application requires a court order terminating the lease, including the lease number; this is a mandatory document. A court order and a notice of eviction may also be attached, but these are optional, as per the guidelines. If the applicant is representing the landlord, a copy of the legal representation document must be submitted, along with a power of attorney if applicable.
The application process begins by accessing the "Ejar" network and selecting the contract to be terminated, ensuring its status is "active" or "registered." The required information is then filled in, including the execution declaration number and declaration date, and the necessary documents are uploaded before proceeding to the financial settlement step. This step allows the tenant to choose to settle all payments or specify a particular payment.
After completing the required information, the beneficiary reviews the request summary and confirms submitting the contract termination request. The operations team then reviews the request, verifies the documents, and notifies the client of acceptance or rejection. If approved, the contract status changes from "active" or "registered" to "contract terminated."
The guidelines specify three restrictions on filing a termination request: First, the lessor or their representative cannot file a termination request if other requests are already pending. Second, a new termination request cannot be filed for the same contract if a termination request is already pending. Third, a termination request cannot be filed if there is an active subcontract.
The review and acceptance of applications takes five working days, and no fees are charged for the service.
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