Infographic: Steps to document the electricity meter to avoid service disconnection

Saudi Electricity Company (SEC) is gradually shutting down services for undocumented subscribers and calling on them to update their data to avoid disconnection.

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The Saudi Electricity Company (SEC) has started implementing its procedures for not documenting electricity meters, after the expiration of the deadline for subscribers to complete the documentation process. These measures include the gradual suspension of some additional services, up to the disconnection of the electrical service, while continuing to notify the undocumented subscribers of the need to update their data to avoid any future obstacles.

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Why should the electricity meter be documented? <The Saudi Electricity Company (SEC) emphasized that meter authentication is a necessary step to link the service to the actual beneficiary, whether owner or tenant, which ensures the accuracy of the data and makes the process of providing electrical services more flexible and transparent. Documentation also contributes to:

  • Improve the subscriber experience by enabling them to easily manage their account.
  • Monitor electricity consumption and see bills clearly.
  • Receive service updates directly through digital channels.
  • Protect subscriber rights and minimize billing disputes and financial responsibilities between landlords and tenants.

Who is the actual beneficiary?

The company explained that the actual beneficiary is the person who directly uses the electric service, and falls into three main categories:

    • Beneficial owner: The one who lives in the property himself.
    • Non-beneficial owner: Who rents out the property to other tenants.
    • Tenant: Who lives in the property and uses electricity directly.

    How to document the electricity meter?

    SEC has invited subscribers who have not completed the authentication process to update their data through the available means, which include:

      • Electricity application on smartphones.
      • The company's website via the link: www.se.com.sa.
      • Visiting subscriber services offices for direct assistance.
      • Contact the Customer Service Center at 933.

      How do you know the status of your meter?

      Subscribers can check the status of the meter through the account number associated with it, where:

      If the account number starts with 100, it means the meter is not authenticated and needs to complete authentication.
      If the account number starts with 300, it indicates that the meter is documented and does not need any update.

      The importance of authentication to protect subscribers

      The company pointed out that authentication is not only limited to updating data, but also contributes to:

        • Protect consumer rights by ensuring accurate billing records.
        • Minimize potential disputes between landlords and tenants over electricity consumption.
        • Providing personalized services that better meet the needs of actual beneficiaries.

        Strict measures against non-documentation

        SEC has confirmed that it will continue to implement its plan to improve the quality of electrical services and enhance operational efficiency, calling on all undocumented subscribers to complete the authentication procedures as soon as possible, to avoid the suspension of some services or disconnection of electrical service.

        The Saudi Electricity Company (SEC) has confirmed that it will continue to implement its plan to improve the quality of electrical services and enhance operational efficiency. Documenting the electricity meter is a necessary step to protect subscribers' rights and ensure more efficient service delivery, making the process of utilizing electricity easier and safer for all subscribers.

        The Saudi Electricity Company continues its plan to improve the quality of electricity services and enhance operational efficiency.