Provide a contact phone number, email, live chat, reliable electronic payment through authorized bank channels, and enable the consumer to file a complaint on the website or via social media. The standards also require disclosure of the time limit for responding to a complaint, the time limit for processing the complaint, and disclosure of the delivery time before completing the purchase, and this should be indicated on the invoice.
The standards also require disclosure of the time limit for responding to a complaint, the time limit for processing the complaint, and disclosure of the delivery time before completing the purchase, and this should be indicated on the invoice.
The e-store compliance standards also emphasize that the store must support the Arabic language in the complaint mechanism, use the Arabic language in real-time conversations, display products in Arabic, and have a clear and written policy for exchanges and returns.
The standards also require the store to disclose the exact time for responding to a complaint, the time for processing the complaint, and disclosing the delivery time, with a clear explanation on the invoice.
