Those who think that the role of a manager is planning, organizing, directing, managing work and meetings only are wrong, as these skills and experiences are essential at the administrative and institutional level, but there is an aspect that is very important for managers to consider and put it among their priorities and considerations, which is the human and psychological aspect in dealing with employees, so that they do not direct insults to them or deliberately hurt their dignity or belittle them with words, gestures or similar forms of inhumane treatment. They do not direct insults to them or deliberately wound their dignity or belittle them with words, gestures or similar forms of inhumane treatment, but the reality of the situation indicates that there are many managers, despite having high-level management skills, lack dealing with employees and are ignorant of the rules and principles of «humanization» of management.
The danger in dealing with employees in an inappropriate manner does not stop at the boundaries of the situation, but rather it calcifies inside the employee, and turns from transient anger into hatred, then into hatred, and a grudge in the soul towards the manager and the organization together, and the employee arises a desire for indirect revenge Indirectly, he takes out batches of his anger and hatred in destroying the company's property, or at least dealing with it violently, as if it were his opponent for the purpose of destroying it so that the organization incurs more expenses and incurs more losses, because of his inability to discharge his anger at the manager.
During a research I was preparing on “job satisfaction in the work environment” I met an employee from whom I learned that he starts his day by kicking the computer he uses because he is angry with his manager, and I met a driver who does not like to drive the modern company car except in off-road roads, and of course the reason is known . . I also discovered that the “humiliated” employee, i.e. the one who is subjected to insults in the work environment and rude treatment, deliberately reduces his productivity.
Leadership and business management do not need harshness and harshness in dealing so that managers impose their prestige and personality on those around them, but it needs firmness, enforcing regulations and applying them to everyone and clarity of vision for these managers, all wrapped in a framework of mercy and humanity, this is the recipe for success in management.
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